FAQs

  • Professional window cleaners will use one of two methods to clean windows: Traditional or Water-fed.

    Traditional window cleaning is the time-tested method performed by hand using a mop and a rubber squeegee. Provided the soap-water cleaning solution is mixed at a proper ratio and the squeegee has a crisp, unrounded edge free from nicks, this technique has proved effective at providing streak-free results.

    Water-fed window cleaning is a more modern approach that eliminates the use of soaps and squeegees, and instead uses purified water and water-fed telescopic poles. A hose running the length of the pole saturates the window with pure water while a bristle brush attachment agitates the dirt on the glass. A final rinse washes away the dirt and the remaining pure water evaporates spot-free.

  • We use both traditional and water-fed methods to deliver perfectly clean glass. Traditional methods are the tried and true mop and squeegee technique that has stood the test of time. We’re also equipped with the latest water-fed pole pure water cleaning technology. Using a truck-mounted 4-stage water purification system, we remove all impurities from the water and leave you with spotless windows.

    We will always use traditional methods for interior work and prefer it on first-time exterior cleanings to ensure more stuck-on contaminants are removed. Annual or semi-annual cleans may subsequently be performed using the pure water system.

  • No. Any cleaning solution sprayed on a window and wiped off with a paper towel, microfiber cloth, newspaper, etc. is very likely going to smear and leave streaks.

  • Professional window cleaners may price window cleaning based on the number of windows or panes, the square footage of the home, or an hourly rate. The final price may also be subject to a service minimum, travel time fee, and/or a fuel surcharge.

  • We prefer to price window cleaning based on an accurate count of the windows and panes. Quotes are computed either in-person or remotely using homeowner submitted pictures; real estate listing photos; and/or streetview, satellite or aerial imagery. We find this pricing method to be the most fair and reflective of the scope of work to be performed.

    Pricing window cleaning based on the square footage of the home doesn’t correlate at all with the scope of work. Two homes with the same square footage may vary significantly in the number of windows, their size or complexity of job.

    Pricing based on an hourly rate incentives the worker to work slower and therefore not in the best interest of the homeowner.

  • Window cleaning frequency is really a matter of personal preference. Depending on the severity of environmental pollutants in your neighbourhood and your tolerance for their accumulation on the glass, you may be inclined to get your windows cleaned on a more or less frequent basis.

    It is generally considered good housekeeping to have your windows clean at least annually. Commonly our clients choose an interior and exterior cleaning in the spring or summer season, and an exterior cleaning in the fall to get through the winter months.

  • Although more commonly performed during the milder seasons, yes, windows can be cleaned in the winter. Provided the temperatures don’t fall too far below zero, anti-freeze additives can be mixed into the cleaning solutions to prevent the soap and water from freezing on the glass.

  • Gutters, or more formally eavestroughs, are the troughs mounted along the edge of a pitched roof. Commonly made of aluminum, PVC, or copper, they collect and direct rainwater towards the downspout and away from the homes foundation.

  • The frequency with which you should clean your eavestroughs depends largely on the amount of foliage in the trees surrounding your home and, to a lesser extent, the condition of your roof.

    The more trees you have in close proximity to your home with foliage overhanging your roofline, the more important it is to have your eavestroughs cleaned.

    As asphalt shingle roofs age, the granules will shed and end up in the gutter. This material is too heavy to wash out in a normal rain and instead accumulates along the bottom. So even without any surrounding trees, if your roof is in need of replacing, you very likely need your eavestroughs cleaned too.

    As a general rule of thumb, gutter cleaning is performed at least annually, in the fall, or semi-annually, in the spring and fall.

  • Generally gutter cleaning is performed at least annually, in the fall, or semi-annually, in the spring and fall.

    Fall gutter cleaning is important as that’s the time of year when the greatest volume of leaf debris collects. It’s critical to keep the eavestroughs and downspouts clear during the winter to prevent snowmelt/rainwater from freezing in the gutter.

    Spring cleaning ensures any leaves or pine needles that fell throughout the winter months, or nests that were built, are removed such that downspouts are clear in advance of the rainy season.

  • The price for eavestrough cleaning depends on the home. We quote based on linear footage and take into account factors such as which storey its located and accessibility.

  • We quote gutter cleaning based on an accurate measure of the linear footage of your eavestroughs. We find this to be the most accurate and fair pricing, reflective of the amount of eavestrough to be cleaned.

    Pricing based on the homes square footage doesn’t accurately reflect the amount of eavestrough to be cleaned. Two homes with the same square footage may have a vastly different amount of eavestroughs depending on the building and roof style. For example, a pitched roof with a single peak in the middle will typically only have eavestrough on two sides, while a gabled roof will have eavestroughs on all four sides.

    Pricing based on an hourly rate provides the worker an incentive to work slower and therefore not in the best interest of the homeowner.

  • Professional gutter cleaning companies may clean eavestroughs using any number of methods, including:

    • By hand, with gloves, scoops and a bucket, working from a ladder

    • With a gutter vacuum from the ground.

    • With a leaf blower from the roof.

    • With a hose to flush downspouts.

    Gutter cleaning is a dirty job, but the more professional companies use the method most appropriate for the conditions, and conduct themselves in a manner, to minimize any potential mess.

  • We primarily clean eavestroughs the old fashioned way - removing bulk debris by hand, with gloves, scoops, plastic scrapers and a bucket, while working from a ladder. Our ladders are all equipped with stabilizers, or standoffs, such that the ladder will never be leaned directly against the gutter. We remove the debris in a conscientious manner and collect it in a bucket - not thrown on the lawn.

    Depending on the conditions - whether the gutter contents are wet/dry, leaves or pines needles, and/or asphalt roof granules - we will utilize our gutter vacuum and leaf blower as necessary to ensure the eavestroughs and downspouts are spotless.

  • Gutter guard is an umbrella term that refers to aftermarket gutter protection products designed to prevent debris from collecting in the eavestroughs.

    There are broadly two types of gutter guard: covers and inserts.

    Cover-type gutter guards are installed on top of the eavestrough. They can be screwed in place, integrated into the gutter fastening system, self-supported panels held in place with tension, or worse still, clipped to the front edge and slid underneath the bottom row of shingles. These gutter guards can be made from perforated aluminum, plastic, stainless steel wire mesh, or a combination of them all.

    Insert-type gutter guards are perforated foam or bristle brush inserts that are placed inside the eavestrough. They are designed to occupy the space in the gutter to keep leaf debris out while allowing water to flow freely beneath.

  • Broadly speaking, gutter guards do not work as well as advertised. No gutter guard is maintenance-free.

  • There are dozens, if not hundreds, of gutter guard products available on the market ranging from cheaper, consumer-grade products homeowners can install themselves to expensive, contractor-grade products requiring professional install.

    The cheaper covers tend to lack structural integrity and can collapse under the weight of the accumulated leaf debris they’re supposed to keep out. The perforated foam and brush-style inserts are the least effective and are a waste of money.

    Even the best performing high-end covers aren’t maintenance-free as leaves will still accumulate on top and need to be removed. It’s likely if you account for the cost of material and labour paid upfront, you could have instead paid for years, if not a decade, or gutter cleaning.

  • Eavestrough cleaning refers to the removal of accumulated debris from the inside of the gutter. Eavestrough washing, or brightening, refers to cleaning the exterior surface of the eavestrough.

  • Clogged downspouts will cause rainwater to backup and collect in the gutters. Eventually that dirty water will spill over the front edge of the eavestroughs and can contribute to unsightly discolouration and oxidation on the facade of the eavestrough. Some styles of gutter guards will also contribute to this problem if leaf debris accumulates on top of them such that rainwater flows right over the top.